Video chat

Common problems while chatting

Often when communicating in a video chat, there are various kinds of problems that are often associated with the operation of a web camera or microphone. Here you will find a list of the most common problems that can occur while chatting and solving them.

I have a webcam, but no one can see me

If you use instant messengers, such as Yahoo! Messenger, Skype and other programs that need to connect a webcam, a video chat does not access your webcam. Try to close these programs before entering Chateek.com.

I do not see anyone in the video chat

Close the page and try again. Make sure that your connection is not being used by other programs. Try to reload the page. If the problem persists, try logging into the site from another browser (for example, Google Chrome, Opera, or Mozilla).

How to connect a microphone?

Often the video chat itself connects the microphone, but sometimes it needs to be connected manually. To do this, right-click on the image from the webcam, select the microphone settings, then select an existing microphone from the list and click "Allow".

The webcam video is unclear and delayed

Video chats are designed for users with broadband (DSL, Cable) Internet. Check to see if there are any other programs running your connection, like YouTube, Vimeo, etc. Sometimes you need to change the lighting of the room in which you are, it can significantly improve the quality of the transmitted video from the webcam.

Video chat freezes

Try to open less number of tabs in the browser, especially those that download flash applications.

My webcam does not work in video chat

Right-click, select "Settings" and then select your webcam from the list. If there are no available webcams in the list, the drivers are most likely not installed, or the device's contacts are going off.

The selected camera does not work or is busy

If you received this kind of message, it could be due to the failure of your video camera. If the camera works in other chats or applications, then quit the programs that can use it at this time. After that, restart the video chat.